Ownership Programmes Manager

Function: Aftersales
Contract: Full time – Permanent

Location: Pyms Lane, Crewe, CW1 3PL with flexible hybrid working

Bentley Motors is combining a world of luxury and progressive technology to embrace an electrified future. Join us as we embark on the most transformative phase in Bentley’s history.

Purpose of the Role

Join the Aftersales team in a newly created role of Ownership Programmes Manager, where you’ll drive cross functional activities across wider teams within Bentley and play a pivotal role in ensuring the growth of our global Aftersales business through the creation, deployment, management and analysis of Ownership programmes.
Reporting into the Global Head of Aftersales Programmes your main responsibilities include;

• The research, creation, deployment, management and analysis of Ownership programmes across all global regions, inc business case creation and approval
• Engaging with suppliers and providers to deliver Aftersales Ownership programmes to be deployed into regions and retailers globally
• Defining launch plans with relevant milestones and functional metrics
• Working with regional teams and central teams such as marketing to ensure the successful roll out of every programme
• Conducting analysis and modifying programme strategy where required, whilst feeding back impacts to the business
• Acting as a key focal point for Aftersales with the associated Group Partners and interface with all VW Group Aftersales for any related activities
• Knowledge and considering of Aftersales competitor activity and proposing action accordingly

About the Team
Our Aftersales department is transforming too, in response to the rapidly changing market and product portfolio, delivering innovation in future products and programmes whilst satisfying the needs of today’s customers.

About you – Skills and Experience

• A good understanding of the automotive environment, specifically in Aftersales would be highly advantageous
• Experience managing tender processes and budgets
• Strong analytical and numeric skills, demonstrable through report and KPI creation experience
• Demonstrable ability managing short term operational deliverables whilst developing the strategy for long term ongoing delivery
• Good commercial acumen
• Proven project/programme planning, management and delivery experience
• A degree or equivalent experience in a commercial role within the automotive industry would be advantageous

What Bentley Offers

• Flexible working hours
• Hybrid working options
• 35 days annual leave inclusive of UK bank holidays
• Progression pathways and programmes, mentoring, and study support opportunities available
• Optional car lease scheme with discounted access to brand new VW Group cars (VW, Seat, Skoda, Audi) up to every six months
• Health and life assurance benefits providing up to five times annual salary
• Annual salary reviews and competitive bonus scheme
• Contributory pension scheme – you put in 6% we put in 10%
• Access to a wide range of resources to support your health and well-being including an online GP, the choice to join BUPA health plans, a mental health counsellor, and onsite physio
• Paid volunteering days dedicated to community giving

The Bentley Campus
Our campus is going through an exciting transformation offering unrivalled facilities including green spaces, free parking, an onsite restaurant, coffee shops and Legends gym. 

#BelongingAtBentley
Motivated to be the most diverse, inclusive luxury car company, we are committed to fostering an inclusive environment where all individuals are respected, valued, and empowered. 

We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people.

Beyond100+
Bentley’s ground-breaking Beyond100+ strategy targets sustainable luxury mobility leadership, reinventing every aspect of the business. Building on over two decades of forward-thinking, join us as Bentley moves towards a sustainable future.

Closing date: 10 January 2025