Application Analyst

Function: IT
Contract: Full time - Permanent
Location: Pyms Lane, Crewe, CW1 3PL with flexible hybrid working

Bentley Motors is combining a world of luxury and progressive technology to embrace an electrified future. Join us as we embark on the most transformative phase in Bentley’s history.

Purpose of the Role
Join the IT team as the Application Analyst where you'll be responsible for operational support of IT applications over a number of technologies, ensuring system performance within agreed SLA’s, to quality, time and cost.

Reporting into the Infrastructure and Service Manager you will work to resolve application incidents and enact user requests whilst supporting IT colleagues, ensuring operational considerations are built into new developments.

On top of this you will introduce and remove applications to the live production environment, assisting and working with project teams to update or enhance the functionality of applications.

• Ensures the day to day operation for a subset of Bentley applications in terms of performance and availability
• Work to improve applications through their life-cycle
• Maintain operational applications as well as helping in the designing, testing and improving of application quality
• Ensure the security of the applications
• Keeps applications up-to-date with patches and upgrades
• Responsible for change approval and controlling change to applications, ensuring integration with other systems
• Monitoring incident resolution queue and request fulfilments within SLAs
• Responsible for shift left activity to reduce internal day-to-day/repetitive/non value adding work
• Problem management and incident elimination by identification of root cause
• Work with Projects and Project Teams to implement larger scale updates and changes
• Input to project teams to update on agreed developments as part of the PEP process

About the Team
Join the Infrastructure and Service team during an exciting period of transformation. Working with partners and the wider business the team work to identify and implement continuous improvement processes increasing efficiency of operations,  whilst ensuring a high level of customer satisfaction with support services and standards.

About you – Skills and Experience

• Intermediate technical problems solving skills and experience applying in an enterprise environment
• Experience with Incident management and end user communication
• Demonstrable experience in supporting applications in an enterprise environment
• Ability to implement technical enhancements to applications following ITIL practices
• Experience working with third parties to implement change
• Logical, analytical mind set and good attention to detail
• Intermediate influencing, negotiation, communication and interpersonal skills
• Experience working with service providers, outsourced support providers and help desk services
• Able to organise and manage workload to reflect business priorities and allocate your time appropriately
• Ability to manage workload in order to achieve required Service Levels and other performance metrics
• Experience monitoring applications and capacity management to ensure availability
• Experience working with Success Factors would be an advantage

What Bentley Offers

• Flexible working hours
• Hybrid working options
• 35 days annual leave inclusive of UK bank holidays
• Progression pathways and programmes, mentoring, and study support opportunities available
• Optional car lease scheme with discounted access to brand new VW Group cars (VW, Seat, Skoda, Audi) up to every six months
• Health and life assurance benefits providing up to five times annual salary
• Annual salary reviews and competitive bonus scheme
• Contributory pension scheme – you put in 6% we put in 10%
• Access to a wide range of resources to support your health and well-being including an online GP, the choice to join BUPA health plans, a mental health counsellor, and onsite physio
• Paid volunteering days dedicated to community giving

The Bentley Campus
Our campus is going through an exciting transformation offering unrivalled facilities including green spaces, free parking, an onsite restaurant, coffee shops and Legends gym. 

#BelongingAtBentley
Motivated to be the most diverse, inclusive luxury car company, we are committed to fostering an inclusive environment where all individuals are respected, valued, and empowered. 

We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people.

Beyond100+
Announced in 2020, Bentley’s ground-breaking Beyond100+ strategy targets sustainable luxury mobility leadership, reinventing every aspect of the business. Building on over two decades of forward-thinking, join us as Bentley moves towards a sustainable future.

Closing date: 3rd March 2025

#LI-CH1