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Technical Manager - Problem Management

Date Posted: 19-May-2023

Location: Crewe, GB

Company: Bentley Motors Ltd

Role: Technical Manager - Problem Management

Contract: Permanent

Location: Crewe Campus, UK with flexible hybrid working



Join Bentley Motors as we embark on the most transformative phase in Bentley’s history

Bentley Motors is transforming, combining a world of luxury and progressive technology to embrace an electrified future - becoming completely carbon neutral and having 100% Battery Electric Vehicle offering by 2030.

Our Campus

Our Campus, located in Crewe, Cheshire is going through its own transformation and offers unrivalled facilities including green space, free parking, an onsite restaurant, coffee shop and onsite gym.



As a Technical Manager - Problem Management you will collaborate with vehicle developers and validators to deliver our product ambitions and to shape our Beyond100 strategy.

This role is pivotal in ensuring issues detected during Bentley’s development and validation processes are identified, raised and resolved. The role holder will ensure issues impacting the product release process are measured and resolved, identifying critical topics requiring support, further transparency, Investigation or escalation. 

This position has responsibility for Problem Management across all vehicle projects, supported by an outsource provider. The role holder will report to the Head of Whole Vehicle Quality & Validation (EG/Q) the EG/Q team are responsible for Problem Management, Product Integration, Verification and Validation and Prototype Fleet Management.


Responsibilities include:

  • Steering of R&D Problem landscape across product portfolio

  • Timely escalation of issues which are outstanding solution / countermeasure

  • Facilitation of Bentley escalation forums, and leading problem solving forums.

  • Ensuring problems are raised in a timely manner, into KPM system and are effectively described and problem resolver defined and agreed

  • Ensuring problem solving effectiveness by monitoring new issues versus previously solved problems



The successful candidate will be a proven automotive Engineer within an R&D, Launch Quality, or Quality role with experience of Problem resolution, Problem management, or Problem Steering gained from within the automotive sector.


The successful candidate will be able to demonstrate experience in:                                               

  • Structured Problem Solving Techniques

  • Status Reporting, and Presentation to leadership

  • Project Management

  • Convincing and Asserting

  • Analytical

  • Engineering Degree Qualified or equivalent experience



In addition to a competitive salary, you will have access to the following benefits:

  • Flexible working hours

  • Hybrid working options

  • Access to a subsidised private medical scheme

  • Optional car lease scheme with access to VW group cars (VW, Seat, Skoda, Audi)

  • 35 days’ holiday inclusive of bank holidays

  • 10% pension contribution with life assurance benefits

  • Discretionary annual bonus scheme

  • Study support opportunities

  • Paid volunteering days  


Closing date is 02 June 2023.


We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people. This is a philosophy that is embraced by our leaders, championed by our colleague diversity groups and sits at the heart of our Beyond100 Strategy.